PowerBI Dashboard Development for Call Center

Client is in need of a Power BI expert to create a live dashboard for my call center. This dashboard should track various key metrics, with a specific focus on call volume and average handle time.

The data will come from an external system, so I will need your advice on how best to retrieve the data.

The data visualization should be live, with updates every 5 seconds. We already have a sample dashboard design, and you will need to build it based on that design.

Key Metrics to Track:

Total Active Agents
Average Handling Time
First Call Resolution
Answered CallsFurther breakdown
Unanswered CallsFurther breakdown
Agent PerformanceFurther breakdown
Abandonment Rate
Average Waiting Time
Occupancy Rate

The ideal freelancer should have expertise in Power BI and prior experience designing dashboards specifically for call centers. The dashboard will utilize a variety of charts and color coding to reflect performance targets. Three different colors will indicate if targets are met, missed, or exceeded.

Please bid only if you are confident in your ability to deliver a high-quality and user-friendly dashboard.

Apply.

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